Cancellation Policy

1. Overview

At TUT, we strive to process and ship your orders as quickly as possible. However, we understand that there may be situations where you need to cancel an order. This cancellation policy outlines the conditions under which an order may be cancelled prior to shipment.

2. Cancellation Window

Orders can only be cancelled within 24 hours of placing the order. Since we aim to ship products quickly, cancellations after 24 hours cannot be guaranteed as the order may already be processed and in transit.

3. How to Cancel Your Order

To cancel an order, please follow the steps below:

1. Contact our customer service team as soon as possible.
2. Provide your order number and the reason for the cancellation.
3. Our team will confirm whether the cancellation was successful or if the order has already been processed.

4. Refunds for Cancelled Orders

If the cancellation is confirmed, a full refund will be issued to your original method of payment within 7 to 10 business days. Please note that once an order has been shipped, it cannot be cancelled, and the return policy will apply instead.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

6. Modifications to Orders

If you need to make any changes to your order (e.g., change of address, size, or color) within the 24-hour window, please contact our customer service. We will accommodate changes to the extent possible before the order is processed.

7. Exceptions

Note that certain types of orders cannot be cancelled or modified once placed, such as:

• Customized or personalized items.
• Orders for perishable goods such as food.

8. Contact Us

For more information about our cancellation policy, or if you need assistance with cancelling an order.